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Eclipse Project
Services

Customer Support
Eclipse Technology Solutions, Inc. is fully dedicated to the needs and concerns of our customers. All of our account representatives are certified Eclipse Project Experts. Customers can always contact account representatives for support issues by either phone or e-mail. If you are having trouble locating the contact information for your account representative, you can always contact us for support through the following methods:

E-Mail Support Telephone Support Online Contact Form
support@eclipsetechsol.com (404) 324-1667 Go to the Online Contact Form


Training
We want to ensure that customers get the most of out Eclipse Project. Even though the product is very easy to use, we offer a free training session to all of our customers to make sure they hit the ground running. Training can be conducted over the Internet or on-site* at the discretion of the customer. Training sessions are always conducted by a certified Eclipse Project Expert.

* - For on-site trainings, the customer is responsible for the travel expenses of the certified Eclipse Project Expert.


Custom Development
Eclipse Project is very flexible and has many built-in customization features which allow organizations to make changes and updates on-the-fly with no additional programming required. However, we realize that some organizations may have situations that require modifications to perfect Eclipse Project for their unique environment. In these cases, we offer custom development services. Our developers have experience working in a team environment and will work closely with you to ensure that we tailor the system to your specifications. If you would like more information about custom development, please contact your account representative or get in touch with us by one of the methods listed on our contact page.


Referral Program
In an effort to reward our customers' efforts in promoting Eclipse Project, we have created a Customer Referral Program. All Eclipse Project customers have the opportunity to participate in the program. Customers can earn a 5-25% commission on all referrals that lead to new Eclipse Project sales. If you are interested in participating in the Customer Referral Program, please contact us.


Reseller Program/Partnership Opportunities
We are always interested in the possibility of forming strategic partnerships. Our goals for forming such relationships are to:
a) provide organizations with additional tools to offer their clients
b) obtain feedback for product enhancements
c) increase awareness of Eclipse Project

For consulting and service companies, we can brand the product to incorporate your organization's identity into the tool. If you are interested in learning more about these programs and opportunities, please contact us.

 

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